At Entreprise Cc Shop, we’re committed to making your luxury furniture shopping experience seamless. Below you’ll find answers to our most commonly asked questions about our products, delivery, payments and more.

About Our Products

What style of furniture does Entreprise Cc Shop specialise in?
We specialise in affordable luxury furniture with a contemporary design aesthetic. Our collections feature premium materials like bouclé fabric, velvet, and quality hardwoods across categories including accent chairs, sofas, bedroom sets, and space-saving multifunctional pieces.
Do you offer seasonal furniture items?
Yes! We carefully curate seasonal collections, such as our designer Christmas trees during the holiday period and bistro sets perfect for summer gardens. These limited-edition pieces are highlighted in our seasonal promotions.
How can I ensure my furniture pieces will match existing decor?
Our “Designer Tip”: Order fabric samples or combine multiple items in one purchase to create a cohesive look. Many of our collections are designed to coordinate effortlessly, like our bouclé dining chairs with matching sofas.

Ordering & Account

How do I create an account?
Simply begin checkout and you’ll be prompted to create an account. This allows you to track orders, save favourites, and expedite future purchases. We never store your payment details for security.
Can I modify my order after placement?
Due to our swift 1-2 business day processing, order modifications must be requested immediately by emailing [email protected]. We’ll do our best to accommodate changes before dispatch.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, hassle-free transactions. All payments are processed through encrypted systems for your protection.

Shipping & Delivery

What are my shipping options?
We offer two premium services:
1. Express Standard Shipping (£12.95): 10-15 day delivery via DHL/FedEx
2. Complimentary Shipping: Free EMS delivery on orders over £50 (15-25 days)
Do you ship to my country?
We proudly serve design enthusiasts worldwide, excluding some remote areas in Asia and other locations where customs restrictions apply. During checkout, simply enter your address to confirm availability.
How can I track my order?
You’ll receive a tracking number via email once your order dispatches from our Londonderry workshop. Use this for real-time updates directly on the carrier’s website (DHL, FedEx, or EMS).
Why does delivery take longer to some locations?
Our handcrafted furniture requires careful packaging and customs processing. EMS free shipping may take 15-25 days to ensure safe arrival, while express couriers typically deliver in 10-15 days. Remote locations may experience slightly longer transit times.

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from delivery date for unused items in original packaging. Simply contact [email protected] to initiate the process. Return shipping costs are the customer’s responsibility unless the item is faulty.
What if my item arrives damaged?
In the rare case of damage, please contact us immediately with photos of the damage and packaging. We’ll arrange a replacement or refund at no additional cost – part of our commitment to your complete satisfaction.
Can I exchange an item for a different colour/style?
Absolutely! Within the 15-day period, you may exchange for any in-stock item. The process involves returning the original item (at your cost) and placing a new order. Email our team for personalised assistance with exchanges.

Still Have Questions?

Our customer care team is always happy to assist with any queries about our products or services. Contact us at [email protected] or visit our Help Centre for more information.

From our workshop at 93 Orchard Street, Londonderry, we’re committed to bringing you affordable luxury with global convenience.