At Entreprise Cc Shop, we take as much care in ensuring your complete satisfaction as we do in crafting our premium furniture collections. Should any item not meet your expectations, our straightforward returns process reflects the same attention to detail found in our bouclé sofas and hand-finished bedside tables.
Our Returns Promise
We offer a 15-day return policy from the date of delivery. To be eligible for return, items must be:
- In original, unused condition
- In their original packaging with all tags attached
- Accompanied by proof of purchase
Please note: For hygiene reasons, we cannot accept returns on Christmas trees and mattresses unless faulty. Custom-made or bespoke items (including made-to-order bouclé dining chairs and buttoned sofas) are excluded from standard returns unless damaged in transit.
Returns Process
Step 1: Initiate Your Return
Contact our customer service team at [email protected] within 15 days of receiving your order. Please include:
- Your order number
- Item(s) you wish to return
- Reason for return
- Preferred resolution (refund or exchange)
Step 2: Receive Return Authorization
Within 2 business days, we will email you:
- A Return Merchandise Authorization (RMA) number
- Return shipping instructions
- Prepaid return label (for faulty items)
Step 3: Package & Ship Your Return
Carefully repackage the item(s) in their original packaging. Include all accessories and documentation. Affix the RMA number clearly on the outside of the package.
Step 4: Refund Processing
Once we receive and inspect your return:
- Refunds will be processed within 5 business days
- Original shipping costs are non-refundable
- Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
Exchange Process
For exchanges, please follow the standard returns process above. Once we receive your return, we will:
- Process your new item selection
- Notify you of any price differences
- Ship your replacement within 2 business days
Standard shipping charges apply for exchanges unless the original item was faulty.
Damaged or Faulty Items
In the rare event your item arrives damaged:
- Contact us immediately with photos of the damage
- We will arrange collection at our expense
- Choose between a replacement, repair, or full refund
Return Request Template
Subject: Return Request – Order #[Your Order Number]
Dear Entreprise Cc Shop Customer Service,
I would like to initiate a return for the following item(s) from my order #[Order Number]:
Item Name: [Product Name]
Reason for Return: [Please specify – e.g., change of mind, damaged item, wrong item received]
Preferred Resolution: [Refund/Exchange – if exchange, please specify desired item]
Attached: [Photos if applicable, especially for damaged items]
Please advise on next steps at your earliest convenience.
Best regards,
[Your Full Name] [Your Contact Number]Refund Timeline
| Payment Method | Processing Time | Appearance on Statement |
|---|---|---|
| Credit/Debit Card (Visa, MasterCard, JCB) | 5-10 business days | Entreprise Cc Shop Refund |
| PayPal | 3-5 business days | Entreprise Cc Shop via PayPal |
Contact Us
For any questions regarding returns or exchanges, please contact our customer service team:
Email: [email protected]
Phone: [+44 XXX XXXX XXX]
Address: 93 Orchard Street, Londonderry, GB CH3Q 3GJ
We appreciate your trust in Entreprise Cc Shop and are committed to ensuring your complete satisfaction with our premium furniture collections.