Term and Conditions

Welcome to Entreprise Cc Shop. These Terms and Conditions govern your use of our website and purchases of our premium furniture collections. By accessing our site or making a purchase, you agree to these terms.

1. Website Use and Intellectual Property

1.1 Acceptable Use

You agree to use our website for lawful purposes only. Prohibited activities include:

• Attempting to gain unauthorized access to our systems
• Using automated tools to scrape content or place orders
• Uploading malicious content or viruses

1.2 Intellectual Property

All content on this website, including product designs, images, and text, is the property of Entreprise Cc Shop and protected by intellectual property laws. You may not:

• Reproduce, distribute, or modify our content without permission
• Use our brand name or logos without authorization
• Reverse engineer our product designs

2. Product Information

2.1 Product Descriptions

We take care to accurately describe our premium furniture collections, including:

• Bouclé sofas and dining chairs
• Buttoned sofas and chaise sofas
• Hand-finished bedroom furniture
• Designer accent chairs and armchairs

However, slight variations in color or texture may occur due to material characteristics and screen display differences.

2.2 Made-to-Order Items

Certain premium items (marked as made-to-order or bespoke) are non-returnable unless faulty. These include:

• Custom bouclé dining chairs
• Buttoned sofas
• Other specially commissioned pieces

3. Ordering and Payment

3.1 Order Process

When you place an order:

• You receive an order confirmation email
• We process orders within 1-2 business days
• Your contract with us is formed when we dispatch your order

3.2 Payment Methods

We accept:

• Visa, MasterCard, JCB credit/debit cards
• PayPal

Payment is taken at time of order. For security, we may request additional verification for large orders.

3.3 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to correct pricing errors.

4. Shipping and Delivery

4.1 Shipping Options

We offer:

• Standard Shipping (£12.95): Via DHL/FedEx, 10-15 business days after dispatch
• Free Shipping: For orders over £50 via EMS, 15-25 business days after dispatch

4.2 Delivery Areas

We ship worldwide except to certain Asian countries and remote locations. Delivery times may vary during peak seasons.

4.3 Delivery Responsibilities

You must:

• Provide accurate delivery information
• Inspect items upon delivery and report damage immediately
• Arrange for someone to accept delivery if you’re unavailable

5. Returns and Refunds

5.1 Returns Policy

Our premium furniture comes with a 15-day return policy from delivery date. To qualify:

• Items must be unused and in original packaging
• All tags and documentation must be included
• Proof of purchase is required

5.2 Non-Returnable Items

For hygiene/quality reasons, we cannot accept returns on:

• Christmas trees (unless faulty)
• Mattresses (unless faulty)
• All made-to-order items

5.3 Refund Process

Refunds are processed within 5 business days of receiving returned items. Original shipping costs are non-refundable.

6. Customer Responsibilities

• Provide accurate order and delivery information
• Check items upon delivery and report issues within 48 hours
• Follow care instructions for premium furniture materials
• Use products only for their intended purpose
• Pay any applicable customs duties for international orders

7. Our Liability

Entreprise Cc Shop’s liability is limited to:

• The purchase price of faulty items
• Reasonable costs incurred due to our errors

We’re not liable for:

• Indirect or consequential losses
• Improper use or maintenance of products
• Events beyond our reasonable control

8. Privacy and Data Protection

Your privacy is important to us. Please see our separate Privacy Policy for details on how we handle your personal data.

9. Changes to These Terms

We may update these terms periodically. The current version will always be available on our website.

10. Governing Law

These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of English courts.

11. Contact Us

For questions about these terms:

Email: [email protected]
Phone: +44 XXX XXXX XXX
Address: 93 Orchard Street, Londonderry, GB CH3Q 3GJ